关于淘宝功能缺陷的调查/Taobao functional defects of the investigation
页数:
1
/1 题目数:27
您好,我是北京邮电大学金融系学生,现在在做一份项目研究,旨在研究淘宝的潜在危机,我设计了一份问卷,这次调查问卷主要涉及到二种已经选择在网上购物的消费者,即买家和卖家。希望您认真填写问卷,帮助我完成课业,谢谢!/Hello, I am a Beijing University of Posts and finance students, and now doing a research project to study the potential risk of Taobao, I designed a questionnaire, the questionnaire has been mainly related to two kinds of choices in online shopping consumers, that buyers and sellers. I hope you fill in the questionnaire, to help me complete the tasks, thank you!
oba
1.您的性别/Your sex:
*
男/Male
女/Female
2.您的年龄段/Your age.
*
18岁以下/18 years of age.
18-30岁/18-30 years old.
30-40岁/30-40 years old.
40-50岁/40-50 years old.
50以上/50 years of age.
3.您在淘宝网上是买家还是卖家/You are the buyer or seller in Taobao.
*
卖家(转向4-16题)/Seller (to 4-16 items)
买家(转向17-28题)Buyers (to 17-28 items)
4.你认为淘宝在哪些方面更具有优势而让您选择在淘宝上开店/Do you think that Taobao has more advantages in what areas and let you choose to shop in Taobao.
传递速度/Transfer speed
产品种类/Product Type
其他/Other
5.您对淘宝网会员及时沟通工具“阿里旺旺”满意吗?/You timely communication tool Taobao members "Ali Want Want" satisfied?
满意/Satisfied with
不满意/Not satisfied with
有待改进/Room for improvement
6.您的网店年龄为?/Age you online shop?
1年以内/Less than 1 year.
1-3年/1-3 years.
3-5年/3-5 years.
5年以上/More than 5 years.
7.您对现行淘宝网电子商务平台的信用体系感到满意吗?/Your e-commerce platform on the existing credit system Taobao satisfied with it?
满意/Satisfied with
不满意/Not satisfied with
还行,有待改进/Not bad, room for improvement
8.您周边是否有刷信誉的卖家?/You have no brush surrounding the credibility of the seller?
有,很多/Yes,Many people
有,不多/Yes, not much
没有/No
9.您认为他们刷信誉的原因有哪些?/Why do you think they brush reputation?
新卖家追赶其他卖家的信誉/Seller catch up with other sellers of new credit.
不刷信誉影响营业/Does not affect the business reputation brush.
其他/Other
10.您是否曾被投诉或举报,若有,您是如何处理的?/Have you ever been complaints or reports, and if so, how do you deal with it?
是,主动与投诉人或淘宝网联系,积极处理以撤销投诉举报/Is active with the complainant or Taobao, actively processing to remove the complaints report.
是,接受相应处罚/Yes, accept appropriate punishment.
是,置之不理/Yes,Is ignored
11.您认为自09年7月淘宝网发起诚信自查行动以来,淘宝网店刷信誉的现象是否得到改善?/You think that since the July 2009 gas Taobao integrity checking and action has been i
是,有效地遏制了刷信誉的现象/Yes,Effective containment of the brush and the credibility of the phenomenon.
是,但只是暂时的改善/Yes, but just temporarily.
否,刷信誉的现象依然严重/No, brush the credibility of the phenomenon is still serious.
不是很清楚/Is not very clear.
12.您觉得淘宝网对于违反规则的处罚是否合理,淘宝执行力度如何?/Do you think Taobao for violation of the rules of a fine is justified, Taobao perform strength?
处罚合理,执行力度强/Punishment is reasonable, strong enforcement.
处罚合理,但执行力度弱/Punishment is reasonable, but weak enforcement.
处罚不合理,过轻/Unreasonable punishment, too lenient.
处罚不合理,过重/Punishment unreasonable, excessive.
不清楚/Unclear.
13.您是否支持买家实名制?/Do you support buyers with real name?
是/Yes
否/No
我有话说/I have a point
14.您认为出售仿冒但质量良好的商品是否不诚信行为?/Do you think the sale of counterfeit goods but the quality is not good faith behavior?
是,应记录在信用评价中/Yes, should be recorded in credit risk evaluation.
是,但不应记录/Yes, but you should be logged.
否/No
15.如果淘宝网要求所有卖家(非商城)都需要办理营业执照,您如何看待,是否会继续经营?/If Taobao requires all sellers (non-mall) are required to apply for business licenses,
开网店的门槛过高,不会继续经营/Requirements are too high,does not continue to operate.
虽然提高了开网店的门槛,但也规范了网店,会继续经营/ Despite the increased demand, but also for the shop, will continue to operate.
16.您认为C to C(用户到用户)电子商务平台(如淘宝)还需采取什么措施来完善信用机制?/Do you think C to C (user to user) e-commerce platforms (such as Taobao) also need
17.您经常在淘宝上购物吗?/Do you often on Taobao shopping?
是,经常/Yes,Is often.
是,偶尔/Yes,Is occasionally.
没有/No
18.您对淘宝网主页面的排版是否满意?/Your main page layout Taobao satisfied or not?
是/Yes
否/No
无所谓/Doesn't matter
19.您对卖家信用评价制度满意吗?/You are the seller of credit evaluation system satisfactory?
满意/Satisfied with
还可以/Will
不满意/Not satisfied with
无所谓/Doesn't matter
20.对淘宝网主页的物品分类是否满意?/On the home page for Taobao goods classification satisfaction?
满意/Satisfied with
还可以/Will
不满意/Not satisfied with
无所谓/Doesn't matter
21.您对商品的外观及其质量的真实性满意吗?/The appearance of your merchandise, as well as the quality of authenticity?
满意/Satisfied with
不满意/Not satisfied with
看情况而定/As shown in the circumstances.
22.您对商家认证制度满意吗?/ You-to-business certification system satisfaction?
满意/Satisfied with
不满意/Not satisfied with
还行,无所谓/OK,Doesn't matter
23.对卖家处理退货的方式或处理时间满意吗?/For sellers return way or processing time satisfaction?
满意/Satisfied with
不满意/Not satisfied with
我有话说/I have a point
24.您对消费者保障权益满意吗?/Your consumer protection rights of satisfaction?
不满意/Not satisfied with
满意/Satisfied with
不是很了解/Not understand
25.您对个人信息保密制度满意吗?/Your personal information confidential system satisfied or not?
满意,挺好的/Satisfied with
不满意/Not Satisfaction
无所谓/Doesn't matter
26.您对淘宝网的购物流程感觉如何?/You on the Taobao's shopping process?
满意/Satisfied with
需要改进/Needs improvement
很差/Very poor
27.您还有什么信息补充吗?/Do you have any additional information?
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