关于淘宝功能缺陷的调查/Taobao functional defects of the investigation

您好，我是北京邮电大学金融系学生，现在在做一份项目研究，旨在研究淘宝的潜在危机，我设计了一份问卷，这次调查问卷主要涉及到二种已经选择在网上购物的消费者，即买家和卖家。希望您认真填写问卷，帮助我完成课业，谢谢！/Hello, I am a Beijing University of Posts and finance students, and now doing a research project to study the potential risk of Taobao, I designed a questionnaire, the questionnaire has been mainly related to two kinds of choices in online shopping consumers, that buyers and sellers. I hope you fill in the questionnaire, to help me complete the tasks, thank you!

oba

1.您的性别/Your sex:*

男/Male

女/Female

2.您的年龄段/Your age.*

18岁以下/18 years of age.

18-30岁/18-30 years old.

30-40岁/30-40 years old.

40-50岁/40-50 years old.

50以上/50 years of age.

3.您在淘宝网上是买家还是卖家/You are the buyer or seller in Taobao.*

卖家（转向4-16题）/Seller (to 4-16 items)

买家（转向17-28题）Buyers (to 17-28 items)

4.你认为淘宝在哪些方面更具有优势而让您选择在淘宝上开店/Do you think that Taobao has more advantages in what areas and let you choose to shop in Taobao.

传递速度/Transfer speed

产品种类/Product Type

其他/Other

5.您对淘宝网会员及时沟通工具“阿里旺旺”满意吗？/You timely communication tool Taobao members "Ali Want Want" satisfied?

满意/Satisfied with

不满意/Not satisfied with

有待改进/Room for improvement

6.您的网店年龄为？/Age you online shop?

1年以内/Less than 1 year.

1-3年/1-3 years.

3-5年/3-5 years.

5年以上/More than 5 years.

7.您对现行淘宝网电子商务平台的信用体系感到满意吗?/Your e-commerce platform on the existing credit system Taobao satisfied with it?

满意/Satisfied with

不满意/Not satisfied with

还行，有待改进/Not bad, room for improvement

8.您周边是否有刷信誉的卖家?/You have no brush surrounding the credibility of the seller?

有，很多/Yes,Many people

有，不多/Yes, not much

没有/No

9.您认为他们刷信誉的原因有哪些？/Why do you think they brush reputation?

新卖家追赶其他卖家的信誉/Seller catch up with other sellers of new credit.

不刷信誉影响营业/Does not affect the business reputation brush.

其他/Other

10.您是否曾被投诉或举报，若有，您是如何处理的?/Have you ever been complaints or reports, and if so, how do you deal with it?

是，主动与投诉人或淘宝网联系，积极处理以撤销投诉举报/Is active with the complainant or Taobao, actively processing to remove the complaints report.

是，接受相应处罚/Yes, accept appropriate punishment.

是，置之不理/Yes,Is ignored

11.您认为自09年7月淘宝网发起诚信自查行动以来，淘宝网店刷信誉的现象是否得到改善?/You think that since the July 2009 gas Taobao integrity checking and action has been i

是，有效地遏制了刷信誉的现象/Yes,Effective containment of the brush and the credibility of the phenomenon.

是，但只是暂时的改善/Yes, but just temporarily.

否，刷信誉的现象依然严重/No, brush the credibility of the phenomenon is still serious.

不是很清楚/Is not very clear.

12.您觉得淘宝网对于违反规则的处罚是否合理，淘宝执行力度如何？/Do you think Taobao for violation of the rules of a fine is justified, Taobao perform strength?

处罚合理，执行力度强/Punishment is reasonable, strong enforcement.

处罚合理，但执行力度弱/Punishment is reasonable, but weak enforcement.

处罚不合理，过轻/Unreasonable punishment, too lenient.

处罚不合理，过重/Punishment unreasonable, excessive.

不清楚/Unclear.

13.您是否支持买家实名制?/Do you support buyers with real name?

是/Yes

否/No

我有话说/I have a point

14.您认为出售仿冒但质量良好的商品是否不诚信行为？/Do you think the sale of counterfeit goods but the quality is not good faith behavior?

是，应记录在信用评价中/Yes, should be recorded in credit risk evaluation.

是，但不应记录/Yes, but you should be logged.

否/No

15.如果淘宝网要求所有卖家（非商城）都需要办理营业执照，您如何看待，是否会继续经营?/If Taobao requires all sellers (non-mall) are required to apply for business licenses,

开网店的门槛过高，不会继续经营/Requirements are too high,does not continue to operate.

虽然提高了开网店的门槛，但也规范了网店，会继续经营/ Despite the increased demand, but also for the shop, will continue to operate.

16.您认为C to C（用户到用户）电子商务平台（如淘宝）还需采取什么措施来完善信用机制?/Do you think C to C (user to user) e-commerce platforms (such as Taobao) also need

17.您经常在淘宝上购物吗?/Do you often on Taobao shopping?

是，经常/Yes,Is often.

是，偶尔/Yes,Is occasionally.

没有/No

18.您对淘宝网主页面的排版是否满意?/Your main page layout Taobao satisfied or not?

是/Yes

否/No

无所谓/Doesn't matter

19.您对卖家信用评价制度满意吗?/You are the seller of credit evaluation system satisfactory?

满意/Satisfied with

还可以/Will

不满意/Not satisfied with

无所谓/Doesn't matter

20.对淘宝网主页的物品分类是否满意?/On the home page for Taobao goods classification satisfaction?

满意/Satisfied with

还可以/Will

不满意/Not satisfied with

无所谓/Doesn't matter

21.您对商品的外观及其质量的真实性满意吗?/The appearance of your merchandise, as well as the quality of authenticity?

满意/Satisfied with

不满意/Not satisfied with

看情况而定/As shown in the circumstances.

22.您对商家认证制度满意吗?/ You-to-business certification system satisfaction?

满意/Satisfied with

不满意/Not satisfied with

还行，无所谓/OK,Doesn't matter

23.对卖家处理退货的方式或处理时间满意吗?/For sellers return way or processing time satisfaction?

满意/Satisfied with

不满意/Not satisfied with

我有话说/I have a point

24.您对消费者保障权益满意吗?/Your consumer protection rights of satisfaction?

不满意/Not satisfied with

满意/Satisfied with

不是很了解/Not understand

25.您对个人信息保密制度满意吗?/Your personal information confidential system satisfied or not?

满意，挺好的/Satisfied with

不满意/Not Satisfaction

无所谓/Doesn't matter

26.您对淘宝网的购物流程感觉如何?/You on the Taobao's shopping process?

满意/Satisfied with

需要改进/Needs improvement

很差/Very poor

27.您还有什么信息补充吗?/Do you have any additional information?

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